Customer Service has come of age! In today’s world, customer service alone can catapult organizations to incredible success or remorseful failure. In our new age of social media and citizen journalism, meeting expectations are a minimum. Forward thinking organization are left with no choice but to implement a concrete customer experience strategy and provide appropriate training for their staff to take full advantage of these emerging trends. Companies simply cannot afford to have dissatisfied customers! Providing excellent customer service means delivering a service experience that goes well beyond the expectations of your clients enticing them to return for more.

Our Customer Service Training workshop in Vancouver will teach you how to deliver excellence and transform ordinary customers into loyal evangelists. I will teach you how to engage your clients and look after them so well that they become loyal evangelists for your brand.

Participants will learn the following in this Customer Service Workshop:

-Customer service: benefits of excellence and pitfalls of turning a blind eye
-Who are your customers and what is it that they really want?
-Achieving excellence through positive first impressions and moments of truth-Identifying unhappy customers, handling concerns professionally and efficiently
-Measuring customer service and identifying continuous improvement opportunities
-The role of employees in service excellence (recruitment, training and motivating)
-The importance and building a great attitude
-Effective problem resolution, handling difficult situations and the service recovery process
-Building loyalty through customer relationships
-Tips to creating memorable experiences for your customers!

Please contact me for further details.