Hospitality Operations


Being passionate about your career will definitely help you stand out in a highly competitive job market. In challenging times, it is ever so important to steer away from the mediocre and show passion and hunger for success!
According to one study in the US, 70% people are unhappy at work. On average a human being spends practically half of their life working. There is a saying that if you can find a job that you love to do, you will never work a day in your life! So true! All great leaders have vision but it is the passion for the vision that motivate people to follow and engage with them.
A great way to build passion for the hospitality industry is to visit and observe hotels, schedule informational interview with people working in the industry and listen and interact with guest speakers at your college. Talk about their careers, ask them how they got to where they are! People love talking about themselves and will remember you for giving them the opportunity. Attending industry events, volunteering and having a mentor can also help develop passion for the hospitality industry. At job interviews you can show passion by thoroughly researching the company and the position. Having a set of questions to ask the interviewer will also highlight your passion. By Teg Brar

The maintenance and housekeeping departments are the two most injury prone areas in a hotel with the labor intensity, physical activity and training being the main reasons. Housekeeping staff on a daily basis clean 14-16 rooms and make up to 8000 movements during an eight hour shift. It is a physically demanding job which primarily involves making beds, cleaning rooms, bathtubs, sinks, fixtures removing stains and vacuuming. It is a profession highly prone to sprains and strains and hoteliers must cultivate work practices that prevent injuries from occurring. Read more…

A building set to house one of Beijing’s most luxurious hotels – The Mandarin Oriental scheduled for opening later this year was engulfed in flames from fireworks celebrations to mark the first full moon since the Lunar New Year.. Reports suggest that the fire may have been caused by the fireworks staged by China Central Television (housed in an adjacent building) to mark the end of the Lunar New Year. Some reports also suggest that the hotel had actually been used during the Olympics and the finishing touches were being put in place. Read more…

The mayhem in Mumbai is finally over and our thoughts are with those who lost their loved ones and who sacrificed their lives fighting for the freedom of others. Many sad stories of our fellow hoteliers caught in the crossfire are slowly emerging; a front office receptionist shot and killed while performing her duties, the hotel general manager who is left to mourn the loss of his two children and wife. There has never been a more pressing need for making security a top concern in our daily operations. Hoteliers must do everything in their power to protect guests and be proactive in implementing measures to prevent such incidents from occurring. As witnessed, no destination is immune to such acts! Watch how the events unfolded in Mumbai… Read more…

Is guest information safe when they log on the internet service provided by the hotel? All fingers point to the direction that much more could be done to secure guest information. Hard to believe, but some hotels still do not use Wi-Fi Protected Access (WPA) which requires a password to get on to the network and this should without doubt be a required minimum standard. Internet security should be a top priority of hotel management! Read more…


The cleanliness of drinking glasses in hotel guest rooms has been seriously questioned as evidenced in the video recorded in an investigation conducted by the hidden cameras of a TV station in Atlanta Georgia. Here are a few suggestions for hotels to ensure that drinking glasses are clean and sanitized. Read more…

By B.W. Cook… On a recent Friday morning in Newport Beach, California at The Balboa Bay Club & Resort, Henry Schielein, the legendary Bavarian-born hotelier responsible for the posh club and hotel facilities on the bay was about to lead his weekly staff meeting. Some twenty well-groomed executives converged upon the meeting room. It was exactly 8:30 in morning. A light breakfast buffet, with the croissants and muffins arranged on silver trays in perfect order, awaited the arriving staff members. Read more…

Positioning and effectively communicating that position to your target market is vital to the success of your organization. To maximize your marketing dollars, here are a few questions you should be asking yourself…

What is your current position now?
How are you seen by the market now? Your management may think that you have the finest rooms in the city, but what is most important is if the market supports this view or not! Are you perceived as up market, luxurious and service oriented?

* Are you perceived as being expensive?
* Are you tired, out of date, rundown or are you considered state of the art and cutting edge?
* What are your customers’ views? What do they tell you in their feedback?
* How is your repeat business? What are the reasons for guests returning to your hotel? Read more…

My first post is dedicated to the greatest hotelier of all time – Cesar Ritz, whose name was associated with the famous Ritz Hotels known for their comfort, luxury and elegance. In 1898, he opened his very own first Ritz Hotel in Paris and also undertook management of the Carlton in London. The combination of both names ultimately resulted in the Ritz-Carlton that we know today!

Cesar Ritz was born on February 23, 1850, and was the youngest of the thirteen children of Johann – Anton Ritz and Kreszentia nee Heinen. They led a simple life in the small alpine community of Niederwald in the high lying Goms Valley in the Canton of Valais, Switzerland. The small remote village clings to the side of a mountain and at the time of Cesar’s birth, the population was a merely one hundred and twenty three inhabitants. Cesar attended primary school in Niederwald and like most children herded cattle in the alpine pastures during his holidays. At the age of twelve, he was sent to Sion, the capital of the canton of Valais, to learn French, German and English. At home, he spoke the Valaisan dialect with his family.

Read more…