Hospitality Basics authored by Teg Brar, MSc. visits the fundamental essentials of customer experience and business success. Values such as word of mouth and reputation that were held in high regard in the past are once again proving to be the fundamental pillars of business. The broadcast era is over and now it all about listening, engaging and having conversations with your customers.

Teg holds a Masters of Science Degree in Hospitality Management from Johnson & Wales University, USA and a Hotel & Restaurant Management diploma from Cesar Ritz Colleges, Switzerland. His hospitality tenure ranges 15 years in luxury hotels in Switzerland, USA, Australia and Canada. For the past 15 years he has taught and mentored extensively in the areas of Leadership, Entrepreneurship and Hospitality at many leading organizations in Vancouver.  Currently he owns and operates Thai New West, an intimate expression of classic Thai dining in New Westminster. He also teaches at Vancouver Premier College.

P.S. “Opinions in this blog are solely Teg Brar’s and do not necessarily express the views or opinions of  his present or past employer/s”