November, 2008


The mayhem in Mumbai is finally over and our thoughts are with those who lost their loved ones and who sacrificed their lives fighting for the freedom of others. Many sad stories of our fellow hoteliers caught in the crossfire are slowly emerging; a front office receptionist shot and killed while performing her duties, the hotel general manager who is left to mourn the loss of his two children and wife. There has never been a more pressing need for making security a top concern in our daily operations. Hoteliers must do everything in their power to protect guests and be proactive in implementing measures to prevent such incidents from occurring. As witnessed, no destination is immune to such acts! Watch how the events unfolded in Mumbai… Read more…

Is guest information safe when they log on the internet service provided by the hotel? All fingers point to the direction that much more could be done to secure guest information. Hard to believe, but some hotels still do not use Wi-Fi Protected Access (WPA) which requires a password to get on to the network and this should without doubt be a required minimum standard. Internet security should be a top priority of hotel management! Read more…


The cleanliness of drinking glasses in hotel guest rooms has been seriously questioned as evidenced in the video recorded in an investigation conducted by the hidden cameras of a TV station in Atlanta Georgia. Here are a few suggestions for hotels to ensure that drinking glasses are clean and sanitized. Read more…

In United States, Canada, Mexico and the Caribbean most hotels are Diamond or Star rated. MOBIL awards Stars and the American Automobile Association (AAA) awards Diamonds. Ratings are given from one to five with 5 being the ultimate in hospitality luxury and one providing essential, no frill accommodations. Both ratings are very prestigious and use a variety of evaluation criteria including unannounced physical site inspections. The higher the ratings, the more stringent and frequent the hotel inspections! The rating are then published in tour books and accommodation guides used to decide where to stay. Both MOBIL Star and AAA rated properties present more similarities than differences in facilities, service, price and atmosphere. Seeking the best? Look for properties that have been awarded both 5 stars and 5 Diamonds.
Conde Nast Traveler and Travel & Leisure both publish a Gold List and The World’s Best Hotels respectively based on a survey of their readers. Robb Report’s Best Luxury Hotels are also highly regarded by the industry. Read more…